{"id":1404,"date":"2025-07-28T17:47:53","date_gmt":"2025-07-28T10:47:53","guid":{"rendered":"https:\/\/cdmassage.com\/?p=1404"},"modified":"2025-07-28T17:48:20","modified_gmt":"2025-07-28T10:48:20","slug":"1404-2","status":"publish","type":"post","link":"https:\/\/cdmassage.com\/en\/1404-2\/","title":{"rendered":"Instructions for Receiving and Reporting Shifts"},"content":{"rendered":"<h2 data-start=\"172\" data-end=\"219\"><span style=\"color: #282828;\">\ud83d\udcccGUIDELINES FOR RECEIVING SHIFTS &amp; REPORTING \u2013 CD MASSAGE<\/span><\/h2>\n<p data-start=\"221\" data-end=\"374\"><span style=\"color: #282828;\">To ensure a professional workflow and the best customer experience, technicians must follow the steps below in order:<\/span><\/p>\n<h3 data-start=\"381\" data-end=\"411\"><span style=\"color: #282828;\">\u2705STEP 1: CONFIRM THE APPOINTMENT<\/span><\/h3>\n<p data-start=\"412\" data-end=\"511\"><span style=\"color: #282828;\">As soon as you receive the shift schedule from CD Massage (via official Zalo), confirm that you\u2019ve received the appointment.<\/span><\/p>\n<h3 data-start=\"518\" data-end=\"573\"><span style=\"color: #282828;\">\u2705STEP 2: CONTACT THE CUSTOMER &amp; CONFIRM THE ADDRESS<\/span><\/h3>\n<ol data-start=\"575\" data-end=\"731\">\n<li data-start=\"575\" data-end=\"731\">\n<p data-start=\"578\" data-end=\"731\"><span style=\"color: #282828;\">Calculate actual travel time using Google Maps or a similar app, then add 10\u201315 minutes buffer time (in case of traffic, locating the address, etc.).<\/span><\/p>\n<\/li>\n<\/ol>\n<p data-start=\"733\" data-end=\"803\"><span style=\"color: #282828;\">Examples:<\/span><br data-start=\"743\" data-end=\"746\" \/><span style=\"color: #282828;\">If travel time is 25 minutes \u2192 inform the customer:<\/span><\/p>\n<blockquote data-start=\"804\" data-end=\"871\">\n<p data-start=\"806\" data-end=\"871\"><span style=\"color: #282828;\">\"Hello, I\u2019ll be at your location in about 40 minutes.\"<\/span><\/p>\n<\/blockquote>\n<p data-start=\"881\" data-end=\"942\"><span style=\"color: #282828;\">2.Sample messages\/calls depending on appointment type:<\/span><\/p>\n<p data-start=\"944\" data-end=\"989\"><span style=\"color: #282828;\">\ud83d\udd38For Random Technician Appointments:<\/span><\/p>\n<blockquote data-start=\"990\" data-end=\"1305\">\n<p data-start=\"992\" data-end=\"1305\"><span style=\"color: #282828;\">\"Hello sir\/ma\u2019am! I\u2019m contacting you to confirm the massage appointment you booked with CD Massage and to inform you of my estimated arrival time.<\/span><br data-start=\"1113\" data-end=\"1116\" \/><span style=\"color: #282828;\">\u0110\u1ecba ch\u1ec9 m\u00ecnh l\u00e0: <em data-start=\"1135\" data-end=\"1162\">Your address is: 72 Le Thanh Ton, District __,<\/em>correct?<\/span><br data-start=\"1177\" data-end=\"1180\" \/><span style=\"color: #282828;\">I\u2019ll be there in about 40 minutes.<\/span><br data-start=\"1238\" data-end=\"1241\" \/><span style=\"color: #282828;\">Please keep your phone nearby; I\u2019ll call you when I arrive.\"<\/span><\/p>\n<\/blockquote>\n<p data-start=\"1307\" data-end=\"1346\"><span style=\"color: #282828;\">\ud83d\udd38For Selected Technician Appointments:<\/span><\/p>\n<blockquote data-start=\"1347\" data-end=\"1684\">\n<p data-start=\"1349\" data-end=\"1684\"><span style=\"color: #282828;\">\"Hello sir\/ma\u2019am! I\u2019m technician number [xxx], contacting you to confirm the massage appointment you booked with CD Massage and to inform you of my estimated arrival time.<\/span><br data-start=\"1496\" data-end=\"1499\" \/><span style=\"color: #282828;\">\u0110\u1ecba ch\u1ec9 m\u00ecnh l\u00e0: <em data-start=\"1518\" data-end=\"1545\">Your address is: 72 Le Thanh Ton, District __,<\/em>correct?<\/span><br data-start=\"1560\" data-end=\"1563\" \/><span style=\"color: #282828;\">I\u2019ll be there in about 40 minutes. Please keep your phone nearby; I\u2019ll call you when I arrive.\"<\/span><\/p>\n<\/blockquote>\n<p data-start=\"1686\" data-end=\"1699\"><span style=\"color: #282828;\">\ud83d\udccc <em data-start=\"1689\" data-end=\"1697\">Note:<\/em><\/span><\/p>\n<ul data-start=\"1700\" data-end=\"1800\">\n<li data-start=\"1700\" data-end=\"1754\">\n<p data-start=\"1702\" data-end=\"1754\"><span style=\"color: #282828;\">The technician ID is provided by CD.<\/span><\/p>\n<\/li>\n<li data-start=\"1755\" data-end=\"1800\">\n<p data-start=\"1757\" data-end=\"1800\"><span style=\"color: #282828;\">You don\u2019t need to mention the ID in random technician appointments.<\/span><\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1807\" data-end=\"1866\"><span style=\"color: #282828;\">\u2705STEP 3: INFORM CD MASSAGE THAT THE CUSTOMER HAS CONFIRMED<\/span><\/h3>\n<p data-start=\"1867\" data-end=\"2002\"><span style=\"color: #282828;\">Once you\u2019ve confirmed the customer\u2019s address and appointment time, immediately inform the coordinator via Zalo that the appointment is confirmed.<\/span><\/p>\n<h3 data-start=\"2009\" data-end=\"2065\"><span style=\"color: #282828;\">\u2705STEP 4: MEET THE CUSTOMER \u2013 CONFIRM MASSAGE DURATION<\/span><\/h3>\n<p data-start=\"2067\" data-end=\"2184\"><span style=\"color: #282828;\">Before starting the session, always confirm the massage duration to avoid confusion and ensure the correct service.<\/span><\/p>\n<p data-start=\"2186\" data-end=\"2236\"><span style=\"color: #282828;\">\ud83d\udd38If the customer has already selected a time:<\/span><\/p>\n<blockquote data-start=\"2237\" data-end=\"2317\">\n<p data-start=\"2239\" data-end=\"2317\"><span style=\"color: #282828;\">\"Just to confirm, you\u2019ve chosen the 90-minute massage package, correct?\"<\/span><\/p>\n<\/blockquote>\n<p data-start=\"2319\" data-end=\"2365\"><span style=\"color: #282828;\">\ud83d\udd38If the customer hasn\u2019t chosen a time yet:<\/span><\/p>\n<blockquote data-start=\"2366\" data-end=\"2473\">\n<p data-start=\"2368\" data-end=\"2473\"><span style=\"color: #282828;\">\"How long would you like the massage to be? We offer 60 \u2013 75 \u2013 90 \u2013 120-minute packages.\"<\/span><\/p>\n<\/blockquote>\n<p data-start=\"2475\" data-end=\"2636\"><span style=\"color: #282828;\">\ud83d\udccc <em data-start=\"2478\" data-end=\"2486\">Note:<\/em><\/span><br data-start=\"2486\" data-end=\"2489\" \/><span style=\"color: #282828;\">If the customer changes the massage duration from the original booking, inform the coordinator immediately to update the schedule and manage subsequent bookings properly.<\/span><\/p>\n<h3 data-start=\"2643\" data-end=\"2687\"><span style=\"color: #282828;\">\u2705STEP 5: REPORT COMPLETION<\/span><\/h3>\n<p data-start=\"2688\" data-end=\"2765\"><span style=\"color: #282828;\">After completing the massage session, message CD Massage on Zalo:<\/span><\/p>\n<blockquote data-start=\"2767\" data-end=\"2819\">\n<p data-start=\"2769\" data-end=\"2819\"><span style=\"color: #282828;\">\"Completed \u2013 Address: ___ \u2013 Duration: ___ minutes\"<\/span><\/p>\n<\/blockquote>\n<p data-start=\"2821\" data-end=\"2903\"><span style=\"color: #282828;\">This helps CD Massage track progress and schedule future appointments accordingly.<\/span><\/p>\n<h2 data-start=\"2910\" data-end=\"2932\"><span style=\"color: #282828;\">\ud83d\uded1IMPORTANT NOTES<\/span><\/h2>\n<h3 data-start=\"2934\" data-end=\"3001\"><span style=\"color: #282828;\">\ud83d\udd39CD Massage only uses the official ZALO account to send shift information<\/span><\/h3>\n<ul data-start=\"3002\" data-end=\"3184\">\n<li data-start=\"3002\" data-end=\"3087\">\n<p data-start=\"3004\" data-end=\"3087\"><span style=\"color: #282828;\">Never accept shifts from unfamiliar numbers, spam SIMs, or anyone claiming to be a coordinator.<\/span><\/p>\n<\/li>\n<li data-start=\"3088\" data-end=\"3184\">\n<p data-start=\"3090\" data-end=\"3184\"><span style=\"color: #282828;\">Do not text or work with customers privately unless officially assigned through the CD Massage system.<\/span><\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"3186\" data-end=\"3216\"><span style=\"color: #282828;\">\ud83d\udd39Official Contact Channels<\/span><\/h3>\n<ul data-start=\"3217\" data-end=\"3438\">\n<li data-start=\"3217\" data-end=\"3314\">\n<p data-start=\"3219\" data-end=\"3314\"><span style=\"color: #282828;\">CD Massage only contacts technicians via Hotline: +84 913 035 525 or the announced Zalo account.<\/span><\/p>\n<\/li>\n<li data-start=\"3315\" data-end=\"3438\">\n<p data-start=\"3317\" data-end=\"3438\"><span style=\"color: #282828;\">There will never be any requests for inappropriate services. If you receive such a request, refuse it and report to CD immediately.<\/span><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3445\" data-end=\"3643\"><span style=\"color: #282828;\">\ud83d\udcac <em data-start=\"3448\" data-end=\"3643\">\ud83d\udcacAll contact, appointments, and support will be managed directly through CD Massage\u2019s system. Always stay proactive, punctual, and maintain a polite and professional attitude in every situation.<\/em><\/span><\/p>\n<p data-start=\"3650\" data-end=\"3759\"><span style=\"color: #282828;\">\ud83d\udcf1Official ZALO (CD MASSAGE): +84 913 035 525<\/span><br data-start=\"3702\" data-end=\"3705\" \/><span style=\"color: #282828;\">\ud83c\udf10 Website: <a class=\"\" style=\"color: #282828;\" href=\"https:\/\/cdmassage.com\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"3721\" data-end=\"3759\">cdmassage.com<\/a><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udccc H\u01af\u1edaNG D\u1eaaN NH\u1eacN TUA &amp; B\u00c1O C\u00c1O \u2013 CD MASSAGE \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o quy tr\u00ecnh l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p v\u00e0 tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng, k\u1ef9 thu\u1eadt vi\u00ean vui l\u00f2ng th\u1ef1c hi\u1ec7n \u0111\u00fang tr\u00ecnh t\u1ef1 c\u00e1c b\u01b0\u1edbc d\u01b0\u1edbi \u0111\u00e2y: \u2705 B\u01af\u1edaC 1: X\u00c1C NH\u1eacN \u0110\u01a0N Ngay sau khi nh\u1eadn tua t\u1eeb CD&#8230;<\/p>","protected":false},"author":1,"featured_media":1405,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[42],"tags":[],"class_list":["post-1404","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"_links":{"self":[{"href":"https:\/\/cdmassage.com\/en\/wp-json\/wp\/v2\/posts\/1404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cdmassage.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cdmassage.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cdmassage.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cdmassage.com\/en\/wp-json\/wp\/v2\/comments?post=1404"}],"version-history":[{"count":0,"href":"https:\/\/cdmassage.com\/en\/wp-json\/wp\/v2\/posts\/1404\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cdmassage.com\/en\/wp-json\/wp\/v2\/media\/1405"}],"wp:attachment":[{"href":"https:\/\/cdmassage.com\/en\/wp-json\/wp\/v2\/media?parent=1404"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cdmassage.com\/en\/wp-json\/wp\/v2\/categories?post=1404"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cdmassage.com\/en\/wp-json\/wp\/v2\/tags?post=1404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}