Important Notice

🔔 NOTICE 

To maintain a professional brand image, uphold trust with clients, and ensure consistent service quality, technicians are kindly requested to note the following:

1️⃣ RESPECT CLIENT FEEDBACK

• After each therapy session, CD Massage's Customer Care (CS) team will contact clients to gather their experiences and feedback.

• If a client is dissatisfied and CD provides you with feedback, please receive it with a constructive and open attitude. Do not shift blame or react negatively.

• Absolutely do not contact the client again to complain, argue, or use offensive language.
  → → Instead of reacting, see this as an opportunity to improve your skills and service attitude.

2️⃣ DO NOT CONTACT CLIENTS PRIVATELY AFTER SERVICE COMPLETION

• CD Massage provides healthy, respectful, and professional massage services.

• Once your session is complete, you must not call, text, or maintain any personal contact with the client—especially those who are married or in a relationship.

• Do not disturb clients, even if they have used the service multiple times before.

📌 Any attempt to approach clients beyond the scope of your work will be considered a serious violation and may lead to immediate termination of cooperation.

3️⃣ MAINTAIN A POSITIVE & PROFESSIONAL IMAGE

• Always maintain a cheerful, positive, and friendly attitude when serving clients.

• Avoid sharing personal problems, complaining about your situation, or discussing negative emotions during work.

• Create a fully relaxing environment for clients through professionalism, maturity, and positive energy.

✅ ✅ CD Massage believes that every technician represents the quality and values of our brand. Let’s work together to build a civilized, sustainable, and trustworthy work environment.

📞For any feedback, questions, or difficulties during your work, please contact the management team or your coordinator via our official Zalo: +84 913 035 525