📌GUIDELINES FOR RECEIVING SHIFTS & REPORTING – CD MASSAGE
To ensure a professional workflow and the best customer experience, technicians must follow the steps below in order:
✅STEP 1: CONFIRM THE APPOINTMENT
As soon as you receive the shift schedule from CD Massage (via official Zalo), confirm that you’ve received the appointment.
✅STEP 2: CONTACT THE CUSTOMER & CONFIRM THE ADDRESS
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Calculate actual travel time using Google Maps or a similar app, then add 10–15 minutes buffer time (in case of traffic, locating the address, etc.).
Examples:
If travel time is 25 minutes → inform the customer:
"Hello, I’ll be at your location in about 40 minutes."
2.Sample messages/calls depending on appointment type:
🔸For Random Technician Appointments:
"Hello sir/ma’am! I’m contacting you to confirm the massage appointment you booked with CD Massage and to inform you of my estimated arrival time.
Địa chỉ mình là: Your address is: 72 Le Thanh Ton, District __,correct?
I’ll be there in about 40 minutes.
Please keep your phone nearby; I’ll call you when I arrive."
🔸For Selected Technician Appointments:
"Hello sir/ma’am! I’m technician number [xxx], contacting you to confirm the massage appointment you booked with CD Massage and to inform you of my estimated arrival time.
Địa chỉ mình là: Your address is: 72 Le Thanh Ton, District __,correct?
I’ll be there in about 40 minutes. Please keep your phone nearby; I’ll call you when I arrive."
📌 Note:
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The technician ID is provided by CD.
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You don’t need to mention the ID in random technician appointments.
✅STEP 3: INFORM CD MASSAGE THAT THE CUSTOMER HAS CONFIRMED
Once you’ve confirmed the customer’s address and appointment time, immediately inform the coordinator via Zalo that the appointment is confirmed.
✅STEP 4: MEET THE CUSTOMER – CONFIRM MASSAGE DURATION
Before starting the session, always confirm the massage duration to avoid confusion and ensure the correct service.
🔸If the customer has already selected a time:
"Just to confirm, you’ve chosen the 90-minute massage package, correct?"
🔸If the customer hasn’t chosen a time yet:
"How long would you like the massage to be? We offer 60 – 75 – 90 – 120-minute packages."
📌 Note:
If the customer changes the massage duration from the original booking, inform the coordinator immediately to update the schedule and manage subsequent bookings properly.
✅STEP 5: REPORT COMPLETION
After completing the massage session, message CD Massage on Zalo:
"Completed – Address: ___ – Duration: ___ minutes"
This helps CD Massage track progress and schedule future appointments accordingly.
🛑IMPORTANT NOTES
🔹CD Massage only uses the official ZALO account to send shift information
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Never accept shifts from unfamiliar numbers, spam SIMs, or anyone claiming to be a coordinator.
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Do not text or work with customers privately unless officially assigned through the CD Massage system.
🔹Official Contact Channels
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CD Massage only contacts technicians via Hotline: +84 913 035 525 or the announced Zalo account.
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There will never be any requests for inappropriate services. If you receive such a request, refuse it and report to CD immediately.
💬 💬All contact, appointments, and support will be managed directly through CD Massage’s system. Always stay proactive, punctual, and maintain a polite and professional attitude in every situation.
📱Official ZALO (CD MASSAGE): +84 913 035 525
🌐 Website: cdmassage.com